The quick history of ChatGPT and checkouts has been:
Phase I: ChatGPT announced in 2025 they were doing their own checkout, ACP, etc.
Phase II: ChatGPT abandoned/paused that in Spring 2026 in favor of ChatGPT apps integration - this was not, ummm, how best to say it, âan ideal customer experienceâ. In engineering parlance it was Janky.
Phase III: Begins today! ChatGPT apps have been renamed to Plug-ins for a while and now thereâs a new, much more integrated experience. Weâve been able to finish the first checkout from start to finish. Letâs jump in!
Live Video Demo (3mins)
Detailed Walk Through
It all starts, as always in Agentic Commerce with an offer card. Here Iâm looking for a monitorâ
When I click on the Samsung 34â I have this offer cardâ
Youâll note that BestBuy stands out with the âOpenâ button.
Initiating checkout via open button
When you click on that button, it pretty quickly pops up a âin-flowâ checkout experienceâ
From there you enter your shippingâ
And then payment
And you are done.
Conclusion
This is a very clean and basic checkout. Yes itâs one item, no thereâs no loyalty, but this is a foundational very good experience that is at/beyond the ACP experience. From here itâs not a huge lift to add multi-cart and loyalty connects, etc. Weâll be watching to see if they go there next - stay tuned!
Thanks!
Thanks to our friend Joe, the Agentic Commerce Sleuth for the tip on this one and pointing us the right way!
First off, the main selection "top picks" display showed a price of $229 that doesn't even exist on the offer card. Of even more interest to me is the offer card's second presented option from Samsung at $219 - that is likely a completely different monitor which has been misclassified or the price information is just wrong in the OpenAI data. I did a quick search on my own and ran into mismatched prices when linked to off-site purchasing (I didn't get the offer to complete within the chat conversation), which took me several corrective steps to get it to finally admit had the wrong prices which I only pushed because I knew it was wrong. That is likely to turn into a poor buyer experience and further validates the need to have monitoring systems ensuring that the presented information from LLM outputs matches the reality so buyers do not get an unpleasant "shock" when going through further steps to make the purchase and especially since the complaints are likely to land on the sellers since they will actually be responsive to the shopping public.
I also noted that in your video the advertised price point of $48.99 suddenly dropped to $39.99 as you were going through the checkout flow, so another place where some sort of stale or incorrect information was being used. While that was in the consumer's favor, the higher point on the offer card could have discouraged the buyer from even starting in the first place or sent them to another seller.