Retailgentic Podcast: Michelle Grant @Salesforce Reveals Data on GenAI and Agentic Shopping's impact on Digital Retail
Michelle Grant, Director of Strategy & Insights for Retail and Consumer Goods at Salesforce, explores how AI agents are already reshaping retail, both online and in-store.
New Retailgentic Podcast Drop!
Today on the pod, we’re excited to share our discussion with Michelle Grant, Director of Strategy & Insights for Retail and Consumer Goods at Salesforce, to explore how AI agents are already reshaping retail, both online and in-store.
Who is Michelle Grant?
Michelle Grant is a globally recognized retail industry expert who blends data and analysis to help companies understand how emerging technologies will shape the future of business. As a thought leader at Salesforce, she curates content that challenges conventional thinking and empowers organizations to adapt and thrive.
Michelle’s insights have been featured in The New York Times and The Wall Street Journal, and she’s spoken at premier industry events including Shoptalk and the World Retail Congress. Named one of six powerful women in tech by Footwear News in 2021, Michelle has also been honored as a LinkedIn Top Voice in Retail (2017), a Remodista Women2Watch awardee (2017), and a consistent member of the RETHINK Retail and RTIH Top Retail Influencers lists since 2022.
Listen/Watch Our Interview:
Michelle brings insights from Salesforce’s massive data sets and shopper surveys, and in this conversation we dive into:
🧠 Why Gen Z is leading the charge in AI-assisted shopping
📊 The surprising verticals where AI traffic is growing fastest
💬 How agents are transforming customer service, marketing, and supply chain
🛍 Why websites won’t disappear but will evolve into hyper-personalized, memory-driven experiences
📦 What retailers can actually do today to prepare for the agentic future
This episode is a mix of data-driven insights and some interesting predictions based on what the data is telling us.
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Up next…
In our next episode of Retailgentic, coming Thursday June 5th, we’ll be talking about the massive shifts coming to digital commerce. Stay tuned!